Shipping policy

Shipping Policy

At [ Rink Skate Pro ], our products are made-to-order. Each item is printed and prepared after your order is placed.

Order Processing Time

Most orders are processed and produced within 2–5 business days. During peak seasons, holidays, or high-demand periods, production may take longer.

Estimated Shipping Time

After production is completed, estimated delivery times are:

- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- Europe: 7–18 business days
- International orders: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed. Shipping delays may occur due to customs, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Tracking Information

Once your order ships, you will receive a tracking number by email. Please allow 24–72 hours for the tracking information to update.

Incorrect Shipping Address

Customers are responsible for providing a correct and complete shipping address at checkout.

We are not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.

If an order is returned to sender due to an incorrect address, the customer may be responsible for additional reshipping costs.

Lost or Delayed Packages

If your tracking information shows that your package has not moved for an extended period, please contact us at [support@yourstore.com]. We will help investigate the issue with the carrier.

If a package is confirmed lost by the carrier, we may offer a replacement or refund.

Delivered Packages

If tracking shows that your package was delivered, but you did not receive it, please first check with neighbors, your local post office, building management, or the shipping carrier.

We are not responsible for packages marked as delivered by the carrier. However, we will do our best to help you investigate the issue.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs fees, duties, import taxes, or additional charges required by their country.